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Shipping is calculated at checkout. Orders above $150.00 shipping within the United States benefit from free standard shipping.

For reasons beyond our control, we are unable to accept orders from the following countries, regions or territories: Armenia, Afghanistan, Albania, Azerbaijan, Bangladesh, Bosnia, Bulgaria, Bhutan, Brunei, Cambodia, Chile, Croatia, Czech Republic, Cyprus, Cuba, East Timor, Ecuador, Estonia, Egypt, Georgia, Guinea, Haiti, Honduras, Hungary, Indonesia, Iraq, Iran, Jordan, Kazakhstan, Kyrgyzstan, Laos, Latvia, Libya, Liberia, Lithuania, Maldives, Malaysia, Moldova, Montenegro, Mongolia, Mozambique, Myanmar, Macedonia, Nicaragua, Nigeria, Nepal, North Korea, Palestine, Panama, Paraguay, Pakistan, Peru, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Sri Lanka, Tanzania, Tajikistan, Turkmenistan, Uruguay, Uzbekistan, Venezuela, and Yemen.

We apologize for any inconvenience this may cause and encourage customers in these regions to reach out to explore alternative options for obtaining our product

We begin processing orders as soon as they are received. The average wait time after placing an order outside of a sale or special promotion is less than 24 hours.

Orders are processed as quickly as possible, and therefore, cannot be changed or canceled once they are placed.

If you do need to modify an order, please reach out to our Team as soon as possible.

Before returning any items, you must get in touch with our Team
All sales purchased during a promotional window or at a discounted rate are final sale.
You can exchange your frames within 7 days of receiving them (after delivery confirmation) for store credit. The goods must be returned to us in the exact condition you received them, including all original packaging. Shipping and restocking fees will be deducted from the credit issued once the return package is received and processed by our team.
Exchanges and store credits are subject to the condition in which the items are returned. If items are returned damaged or without full packaging, Artifact Visions reserves the right to decline the exchange and the products will be returned at the owner's expense. Please allow 7-10 business days once the goods are received and processed for a credit to be issued.

*Exclusions apply. See "What products are not eligible for exchange?" tab below.
**Please note that this exchange policy is non-negotiable and cannot be extended beyond the 7-day grace period.

Before returning any items, you must get in touch with our Team
All sales purchased during a promotional window or at a discounted rate are final sale.
You can exchange your frames within 7 days of receiving them (after delivery confirmation) for store credit. The goods must be returned to us in the exact condition you received them, including all original packaging. Shipping and restocking fees will be deducted from the credit issued once the return package is received and processed by our team.
Exchanges and store credits are subject to the condition in which the items are returned. If items are returned damaged or without full packaging, Artifact Visions reserves the right to decline the exchange and the products will be returned at the owner's expense. Please allow 7-10 business days once the goods are received and processed for a credit to be issued.

*Exclusions apply. See "What products are not eligible for exchange?" tab below.
**Please note that this exchange policy is non-negotiable and cannot be extended beyond the 7-day grace period.

• Frames with customized lenses (prescription & non-prescription)
• Sale items*

*Frames bought at a discounted price or during promotional events with a discount code cannot be exchanged. All sales will be considered final, and no exchanges or store credits will be issued.

Each lens is completely customized to each order. Due to the volume of orders coming into the lab, we cannot offer an exchange or store credit once lenses are cut for the frame (this includes prescription and non-prescription lenses).

Please ensure you have entered your prescription information accurately onto the website. Once the order has been placed and sent to the lab, we cannot offer an exchange or store credit as each lens is completely customized to your prescription and to your frame.

If you have any questions or wish to send your prescription information directly to for processing, you can contact our Care Team and we will process the sale directly with you.

Your optometrist determines the validity period, which should be at least one year, except for cases with a significant clinical reason. It is advisable to undergo an eye examination every year and not exceed two years.

Pupillary Distance (PD) is the distance between the pupils of both your eyes. The average Pupillary distance is 62 for females and 64 for men.

The best way to find your PD is to ask your doctor who took your prescription for a copy of your PD. If they don't want to give you your PD, you can use our digital measurement tool before completing your purchase, available when entering your prescription. Please note that our digital measuring tool may be off by 1-2mm.

If your insurance company requires more information, our Care Team will be happy to provide you with a more detailed receipt than the one given after payment. We accept HSA / FSA debit card insurance as a form of payment.